Carly van de Riet

Head of Global Process Excellence and Digitalisation

ING

Carly Van de Riet is Head of Global Process Excellence & Digitalisation at ING, where she leads the transformation of end-to-end banking processes by bringing together people, processes, and technology. In her current role, Carly heads a global department spanning multiple Centers of Expertise, covering Continuous Improvement, Intelligent Automation, and process orchestration. She focuses on improving client experience and employee engagement while ensuring scalable, safe, and efficient operations across ING’s global footprint.