ABN AMRO Bank  |  ING Bank  |  Rabobank  |  De Volksbank  |  De Nederlandsche Bank  |  KBC Bank  |  Santander  |  Deutsche Bank  |  DZ Bank  |  Commerzbank  |  Societe Generale  |  J.P. Morgan

Apply for your free ticket on the tickets page


Session 1 – The Future of Banking

09:00 – 09:30  Opening Keynote: Realizing the genAI opportunity by Edwin van Bommel, Chief Strategy & Innovation Officer at ABN AMRO Bank

A perspective on the potential impact of genAI in banking and how to realize its impact.

Edwin van Bommel

09:30 – 09:45  The Arrival of GenAI: capturing value in Banking by Igor Mikhalev, Partner & Head of Emerging Technologies Strategy, EY

In this presentation, we will delve into the transformative impact of Generative AI in the banking sector. Through an analysis of an exclusive dataset obtained from recent EY-Parthenon surveys, we’ll identify key emerging use cases. Additionally, we will explore strategic approaches to leverage the power of GenAI, unlocking incremental efficiency gains and uncovering new opportunities for process reinvention and business model innovation.

09:45 – 10:00  How Generative AI is Transforming the Financial Sector Worldwide by Charlotte van Beijsterveld, Cross-solution Technical Architect at Microsoft

Curious to learn more about AI use-cases from across the Financial Services Industry worldwide? This presentation will show you how generative AI is being used in Banking, Capital Markets & Insurance across EMEA, APAC and the Americas. You will learn about the benefits and opportunities of this new technology across borders. Are you ready for take-off?

10:00 – 11:00  Panel Discussion – Exploring AI – How should banks balance ambition against risk?

The significant potential of generative AI within the banking sector is unquestionable. With advancements in technology, the focus shifts to how businesses will adopt it to enhance profitability. Is adopting a ‘wait and see’ approach adequate, or should banks explore the development of proprietary technology?


  • Edwin van Bommel, Chief Strategy & Innovation Officer at ABN AMRO Bank
  • Charlotte van Beijsterveld, Data & AI Specialist, Financial Services, Microsoft



  • Igor Mikhalev, Partner & Head of Emerging Technologies Strategy, EY


11:00 – 12:00  Networking (Food & Drinks Served)


Session 2 – The Impact of AI in Banking & Finance

Bala Nagaraj

Rohit Kumar

Steven Laan

Sai Vijayendra

Han Gerrits

12:00 – 12:20  Driving innovation at a German bank by Bala Nagaraj, Senior Manager, Neosfer (Commerzbank)

12:20 – 12:40  How to tell if your genAI system is lying to you? A tale of AI hallucinations and its remedy by Rohit Kumar, President, FinPlusTech

In today’s landscape, businesses and organizations are harnessing the transformative potential of generative AI across multiple domains, spanning from enhancing customer support to facilitating internal learning and aiding policy decision-making. However, amidst these opportunities lie significant risks that demand attention and mitigation strategies. Join us on a journey through the realm of generative AI, where we unveil both the promises and perils it presents.

12:40 – 13:00  Three GenAI use-cases at de Volksbank by Steven Laan, Head of Data Science at De Volksbank

The AI Center at the de Volksbank is exploring several use-cases within the bank to apply generative AI. During this talk I will share the progress on three of them. The use-cases will be explained shortly and examples of possibilities with current technology will be shown.

13:00 – 13:20  Domain-Specific Large Language Models (LLMs) in Finance for your GenAI Strategy by Sai Vijayendra Madiga, Head of Data Science, VR Smart Guide (within DZ Bank Group)

13:20 – 14:00  Panel Discussion and Q&A With the audience – Everything you always wanted to know about AI


  • Bala Nagaraj, Senior Manager, Neosfer (Commerzbank)
  • Steven Laan, Head of Data Science at De Volksbank
  • Sai Vijayendra Madiga, Head of Data Science, VR Smart Guide (within DZ Bank Group)
  • Rohit Kumar, President, FinPlusTech



  • Han Gerrits, Founder, (ex-CTO, Knab)


14:00 – 15:00  Networking (Food & Drinks Served)

Session 3 – The Future of Private Banking & Wealth

Jaap Bongers

Jurgen Vandenbroucke

Marlou Jenniskens

Job Mantz

Alan Goodrich

Alexandre Duret

15:00 – 15:30  Delve into the intricacies of digital banking for wealth clients by Jaap Bongers, Tribe Lead (Grid Owner) Digital Channels Business & Wealth at ABN AMRO Bank

ABN Amro currently serves diverse customer segments through a range of investment propositions, acknowledging the varying degrees to which customers autonomously manage their investments or seek our expert advice. Focused on those embracing our advice and Discretionary Portfolio Management, this talk addresses challenges such as bridging the advisor-digital channel gap and adapting to the ‘great wealth transfer.’

We will explore practical solutions. From ultra-convenient portfolio reporting to offering personalised expertise. Additionally, we discover how flexibility in your IT landscape can tailor services to specific customer needs.

15:30 – 15:45  Presentation slot available (Contact)

15:45 – 16:00   A Digital and Opportunistic View on Europe’s Retail Investment Strategy by Jurgen Vandenbroucke, PhD, Managing Director at everyoneINVESTED (KBC Group)

Upcoming new EU regulation (the “Retail Investment Strategy”) will have substantial impact on business models of investment service providers. Operating costs will explode if the strategy to comply is not digital or has poor digital conversion. The speaker will share a digital and opportunistic view on this tidal wave, with a focus on the increased scope and relevance of investor risk profiling (“suitability”).

16:00 – 16:15  Presentation slot available (Contact)

16:15 – 17:00  Panel Discussion – Innovation in WealthTech and Private Banking

Innovation in WealthTech and Private Banking is revolutionizing the financial landscape. Cutting-edge technologies, from AI-driven wealth management to blockchain for secure transactions, are reshaping how private banking services are delivered and investments managed. These innovations offer clients personalized solutions, real-time insights, and enhanced security. As the industry continues to evolve, staying at the forefront of WealthTech advancements is essential for financial institutions and investors seeking to optimize wealth growth and financial strategies.


  • Marlou Jenniskens, Managing Director (Tribe Lead ) Wealth Products at ABN AMRO Bank
  • Jurgen Vandenbroucke, PhD, Managing Director at everyoneINVESTED (KBC Group)
  • Alexandre Duret, Product Director, Wealth Management at Temenos
  • Job Mantz, Country Manager, MeDirect Bank



  • Alan Goodrich, Regional Sales Manager, ERI


17:00 – 19:00  Networking (Cocktail Reception)


Jorissa Neutelings

Soheyl Kadjani

Verena Heil

Giorgi Shagidze

Remco Neuteboom

Session 1 – Leading Digital Transformation

09:00 – 09:30  Navigating the future of Banking – About Real Transformation and what it takes by Jorissa Neutelings, Chief Digital Officer, ABN AMRO Bank

Explore the digital horizon and gain insights in the transformative journey of ABN AMRO Bank. Understand the critical role of being client-centric in shaping the future of banking.

  • Putting the customer at the centre of your organization
    • Delve into strategies to be personal in this digital age
    • Uncover the evolving expectations of customers and how ABN AMRO adapts to stay relevant
  • Building a future-Ready Bank
    • Learn about ABN AMRO’s proactive measures to stay in touch with the fast-moving world around banks
    • Being relevant as bank in the society of tomorrow
  • Strategic Imperatives for Success
    • Gain valuable insights into methodology for a customer-centric and future-ready banking strategy


09:30 – 09:45  Elevating Banking Experiences: Navigating Changing Customer Expectations and Key Learnings by Verena Heil, Head of Digital Banking Experience at viable GmbH

Navigating the landscape of customer expectations is crucial for any business. Therefore we want to discuss changing customer expectations while sharing our key learnings for the banking industry. Discover the fundamentals of a customer experience that adds value and explore the aspects of ownership, streamlined processes and supportive technology.

09:45 – 10:00  Maib transformation journey 2021-2024 by Giorgi Shagidze, CEO, maib (

How an incumbent bank mired in tradition became a future-proof digital player

10:00 – 10:15 ESG & Sustainability finance Banking challenges by Giorgio Costantino, Global Transformation Services Executive Director, CRIF

Uncovering Business Implications of climate change and the role of data and advanced analytics

10:15 – 11:00  Panel Discussion – Building blocks for digital transformation

Leveraging digital transformation can enhance banks’ resilience through the automation of manual tasks, heightened operational efficiency, and the enhancement of the customer experience.

  • What strategies can banks employ to improve risk management and bolster cybersecurity using emerging technologies?
  • How can banks implement further measures to guarantee the security of their customers’ financial holdings?



  • Soheyl Kadjani, Chief Digital Officer, Rabobank
  • Giorgi Shagidze, Chief Executive Officer, maib



  • Remco Neuteboom, SVP, Chief Digital Offcier, Atos


11:00 – 12:00  Networking (Food & Drinks Served)

Session 2 – Innovation in the Fight Against Financial Crime

Ivar Lammers

Laurent Kocinski

Baiba Zvejniece

Tessa Kits

Fred van der Werff

Jukka-Pekka Kokkonen

Ongoing examination of banking regulation intensifies as a response to a series of bank failures revealing emerging systemic risks. Solutions to reinforce stability and transparency, including measures such as stress tests and capital requirements, may contribute to addressing this issue.

12:00 – 12:30  Revitalizing Financial Crime Controls: AI Advances and the Foundation of Effective Operations by Ivar Lammers, Global Head of Financial Crime at ING Bank

We’re going to refresh ourselves on what a Financial Institution’s Financial Economic Crime (FEC) Controls landscape looks like, fast forward to latest AI driven enhanced FEC capabilities, to then move back to the cruciality of having your basics (CDD) in order in a scalable and data driven operation to ensure all other (enhanced) controls are indeed effective.

12:30 – 12:45  How to validate your customer reliably in less than two seconds by Laurent Kocinski, CEO at Meelo

Fraud is becoming more democratic and professional. In recent years, the techniques of fraudsters have evolved significantly due, in particular, to the digitalization of customer journeys.

In 2022, 70% of companies were victims of attempted fraud, wether their customer is a person or a company. It affects identity, financial fraud, documents but also bank accounts.

Laurent Kocinski, CEO of Meelo will present how, thanks to innovative technologies such as AI, Open data, open banking, Meelo thwarts fraud on a daily basis

12:45 – 13:00  Prevent AI being used against your customers” by Fred van der Werff, Sales Director, DAON

13:00 – 13:15  Presentation from SymphonyAI by Trevor Barritt (details will follow soon)

13:15 – 14:00  Panel Discussion – Leading the charge against financial crime

Regulators are intensifying their scrutiny of financial institutions that face allegations of inadequacies in their compliance and anti-money laundering systems. The rapid advancement of technology persists, necessitating the reinforcement of due diligence requirements.

  • What steps need to be taken to enhance oversight and reporting systems to meet the required standards?
  • Is increased collaboration between financial institutions and regulatory authorities deemed essential?
  • Is it possible for strong anti-money laundering systems to mitigate emerging threats while maintaining high standards of customer service?



  • Tessa Kits, Head KYC and Regulatory Affairs Global Business Lines at Rabobank
  • Ivar Lammers, Global Head of Financial Crime at ING Bank
  • Jukka-Pekka Kokkonen, Head of Fraud and Dispute, Issuing Solutions at Nexi Group
  • Baiba Zvejniece, Compliance Officer at Societe Generale


14:00 – 15:00  Networking (Food & Drinks Served)

Session 3 – Innovations in Payments and Transactions: Implications for Banks

Corinna Scatena

Jeroen Kok

Rema Rao

Michael Knetsch

Erisa Gruda

Panos Chalkias

Gabriela Giannattasio

Gijs Boudewijn

With the emergence of fresh trends in digital payments, banks are contemplating the implications of this new technology on their future business models. The evolution of account-to-account payments, real-time cross-border transactions, and the introduction of central bank digital currencies (CBDCs) are reshaping our perception of traditional banking relationships.

  • Is it feasible for the traditional banking model to effectively incorporate these emerging technologies?
  • Delving into Open APIs: How do banks guarantee consumer safeguarding when employing this technology?
  • In what ways can banks harness the trust of their current customers to vie with digital rivals?


15:00 – 15:30  “From Paper to Pixel: unveiling the motivations, realities and the future of Central Bank Digital Currencies (CBDCs). by Erisa Gruda, Policy Advisor, De Nederlandsche Bank (Dutch Central Bank)

The session is aimed at offering a comprehensive understanding of the motivations behind CBDCs, witness their real-world applications, and anticipate the challenges and triumphs that will define the next era in public money.

15:30 – 15:45  Instant Payments and the new EU regulations by Michael Knetsch, Tribe Lead Instant Payments at Deutsche Bank

15:30 – 15:45  The changing landscape of payment acceptance infrastructure: trends and lessons learned by Panos Chalkias, Managing Director, Transaction Systems Ltd.

16:00 – 16:15  Presentation slot available

16:15 – 17:00  Panel Discussion – The Future of Payments


  • Corinna Scatena, Head of Legal & Governance @ Getnet Europe at Banco Santander
  • Gabriela Giannattasio, VP of EMEA, Veritran
  • Michael Knetsch, Tribe Lead Instant Payments at Deutsche Bank
  • Rema Rao, Head of Payments Compliance and Financial Products at Uber
  • Jeroen Kok, Head of Payments Netherlands, J.P. Morgan



  • Gijs Boudewijn, General Manager at Dutch Payments Association


17:00 – 21:00  Networking (Cocktail Reception)

Wednesday, February 7 – Executive Program – Certified AI Professional (CAIP®)

A small group of executives will get together for a series of workshops delivered by the world’s leading strategy consultants and banks and The Banking 50. These workshops are the platform for banks from all over the world to share experience, ideas and best practices. This day, combined with true peer-networking, and two days of world class conference, will lead to the diploma “Certified AI Professional” and the accreditation of CAIP. Check here what the participants of the 2023 program had to say about it.

09:30 – 10:30 CAIP Workshop #1 – As gen AI advances, regulators—and risk functions—rush to keep pace by McKinsey & Company

McKinsey will be presenting their recent report on the challenges posed by the rapid advancement of generative AI (gen AI) for regulators and risk functions. The report explores how gen AI adoption is affecting risk and compliance in the face of evolving and fragmented regulatory landscapes, touching on concerns such as transparency, bias, privacy, and security. It also highlights the emergence of common themes in AI regulations globally, emphasizing the need for organizations to take swift preemptive measures in areas like transparency, governance, data management, and individual rights to mitigate legal and financial risks and build trust in the evolving AI landscape.


11:00 – 12:00  CAIP Workshop #2 – Foundations | What are Models? by Johan du Pisanie, The Banking 50 Consulting

The breakdown for this is the following:
  • Why do we have models?
    • Predicting things, or calculating things
  • What do we need for models?
    • Input, process, plan for the output
    • Very practical example of the most simple linear model.
  •   What types of models do we get?
    • Highlevel overview of Regression models, Neural Networks, Decision Trees and AI models, such as LLM etc.
The intention is that people with no modeling background can get enough of an understanding to now what models are, and how the AI regulation would affect them.


13:00 – 14:00  CAIP Workshop #3 – AI Risk Management by Anthony Hibbert, ING Bank

  • Sources of risks in AI systems (25 mins)  
  • Live exercises (25 min) 
  • High risk systems (Credit decisioning) 
    • AI risk management system 
    • AI quality management system 
    • Post-market monitoring and observability  
  • Q&A (10 mins) 


CAIP Workshop #4 – AI Modelling… for non-technical bankers by Johan du Pisanie, The Banking 50 Consulting

Thought exercises 

  • Developing a framework 
  • Apply frameworks practically  

Do you want to be a speaker of panelist? Complete form below.

    Choose Speaker/Panlist